An unattended storefront can reduce the number of hours someone stands behind a counter. It does not eliminate the work required to operate the business.

Where the labor goes

  • Replenishment
  • Cleaning
  • Remote support
  • Security monitoring
  • Technology maintenance
  • Refunds and exception handling

The better metric

Instead of asking “How many employees can I remove?”, ask “How many locations can one operating team support?”

SOHOFRANCHISE View

Automation changes the shape of labor before it eliminates labor.